Dear BISD staff:

The FACILITIES MANAGEMENT (formerly Buildings and Grounds) and TECHNOLOGY departments would like to share an exciting and important change with you that we believe will help make the process of getting facilities and/or technology work items done easier and more efficiently. All employees can now access BISD’s Support Portal, where the work request systems for Facilities Management and Technology are located.

Simply click on the Technology or Facilities Management icon to access the respective work request form(s). Click the red “Submit a Ticket” button located in the upper right corner of the screen. Next, complete and submit the form. Once received, email updates about the completion status of your request will be sent to you from the appropriate department.

You may access the Support Portal at Birdville ISD Support Portal or http://birdvilleschools.net/support.

We look forward to a great 2016–17 school year!

There are at least 3 ways you can access the Facilities Management system:

1. Save this link in your browser or to your desktop: http://birdvilleschools.net/support
2. Click the link on the Staff page of the District Website:
   
3. Click the link on the FM Website:
   

Again, it is our sincere desire to make this process as simple and easily accessible as possible for you. To help with this, requests made to us in-person or by email or telephone will be directed to the work request system to enable the best communication about the item and help us to process through the request appropriately.

Thank you for your help with this as we all work together to make this a great year in BISD!

John Hughes, Director
Facilities Management
Birdville ISD